Member Questions

Q: We are looking to provide game notes for our suite holders that would include stats, information on the visiting ...

Q: As we prep to open new premium hospitality spaces, we wanted to get a quick pulse check on how ...

Q: We are currently working on renewing our suites and have been asked by existing owners if we would lower ...

Q: To those of you using wristbands for access control into premium areas: What is your process? Do the employees ...

Q: Does anyone have a formal "information gathering" process when you get a new suite client? What other info do ...

Q: If you allow branding within your suites: What are the guidelines? Does the client have to return the suite ...

Q: We don't currently have a minimum age for our courtside seats for men's basketball. We would like college and ...

Q: I'm looking for suggestions for in-game basketball sponsorship opportunities, where our partner would donate $X to XYZ charity each ...

Q: If you have a sliding glass window/wall in your arena or venue suites: Do you start the event with ...

Q: If you currently offer suite holder or premium client trips: How many clients do you typically take? Do you ...

Q: Has your property undergone a recent (within 5 years) premium level renovation? If so, please list the spaces. Which ...

Q: How do arenas handle keeping it dark in the suites during sound check for artists and when the suites ...

Q: We are in the process of building new loge boxes. Food and non-alcoholic beverages are included. However, alcoholic beverages ...

Q: How do suite clients - both licensees and single event renters - order food and beverage in your venue? ...

Q: Early suite renewals and extending one-year suite contracts to multi-year term deals are a hot topic at present. Please ...

Q: What is included complimentary for food? How many menu items are available? Would you consider the offerings to be ...

Q: In terms of holiday gifting: What has been your team/venue's most successful gift for clients? What gift has gotten ...

Q: What are the advantages and disadvantages to using/stocking bottled beer over canned beer? Does your venue use/stock bottled beer ...

Q: Do you have valet or self-parking underneath/event level of your building? If so, how many spots do you have? ...

Q: What kinds of activities do you do for premium clients on gamedays prior to holidays? What holiday or themed ...

Q: We continue to have an issue on rainy days with our suite windows fogging on the outside. Our venue ...

Q: We are hoping to update our stadium suite signs and are looking to possibly incorporate some of our history ...

Q: We are discussing adding lockers to our Legends Club for members to rent on a yearly or game basis ...

Q: We are considering installing digital suite nameplates in 2019. If your venue has installed digital suite nameplates: What company ...

Q: What other benefits do you provide your luxury suite holders besides tickets and parking passes? (e.g., Attending practice, pre-game ...

Q: Do you incentivize your concierge staff? What measures do you use to incentivize your concierge staff? What incentives do ...

Q: What type of technology are directors using to create their punch lists for cleaning and maintenance as they review ...

Q: Does anyone have a recommendation for a system that would be available on in-suite computers and/or mobile devices that ...

Q: Does anyone broker their suites on behalf of their clients? If so, what are the advantages and are there ...

Q: What are your recommendations on types of furniture that work well or suggested vendors for loge furnishings? Do you ...

Q: We are looking into purchasing a new POS system that will work with both our suites and our concessions ...

Q: What new premium product(s)/space(s) has your venue (or a venue you know of) created/built? What creative product(s)/space(s) does your ...

Q: What are your accessibility standards in suites? A: "You access our suites by elevator or escalator. Once you enter ...

Q: In the club areas of your facility, do you program any live broadcasts within the lounge during pre or ...

Q: Within your suite and club seat license agreements, is there a penalty clause for terminating the agreement early? If ...

Q: Is anyone using distressed suite inventory in Season Ticket Holder Benefit Packages to give STH's access to complimentary suites? ...

Q: We are exploring a program for suite owners to enhance their game day experience. We are looking for ideas ...

Q: I'm looking for a different way to communicate with my suite holders that is outside of the numerous, sometimes ...

Q: Are you currently providing any specialty items in the visiting owner's suite? Is there a standard set for the ...

Q: Which ticketing company do you use? What is your annual budget for suite tickets? What are the average turn-around ...

Q: We are starting a Recycling Program at our arena, and I am looking for some suggestions. What would be ...

Q: I'm looking for a different way to communicate with my suite holders that is outside of the numerous, sometimes ...

Q: What content is presented on the tablet (multimedia, suite images, etc.)? What has been the success of using the ...

Q: Do you have a “Fast Passâ€ opportunity for season ticket members to gain quicker entrance into the venue? If ...

Q: We are hosting a focus group of select suite holders to discuss potential renovations to our Club Level and ...

Q: We are looking for a new way to expose premium clients to one of our spirits portfolios beyond just ...

Q: Has anyone lowered their annual suite license pricing? If so, explain price points. Has anyone added F&B credits to ...

Q: Can you send images or examples of your suite trash receptacles/cans and recycling bins? If you have suggestions, recommendations, ...

Q: Do you currently send out newsletters or e-newsletters to current suite licensed and/or theater box licensed clients? If so: ...

Q: How do you handle security of the individual suites? Do you have a system in place to keep non-suite ...

Q: What are your building's ticket reprint policies? In your building, are clients allowed to order on the day of ...

Q: How does your team/venue and your F&B partner handle communication to suite holders regarding tipping policies? What is the ...

Q: I would like to find out how other venues manage their private suite inventory, particularly if there is anyone ...

Q: What method of ordering do you use -- smartphone app or manual ordering? What is the delivery method? Are ...

Q: What did you turn the new space into? A Club Area? A Party Suite? Did you sell it annually ...

Q: Most teams host some type of kickoff event where suite holders will pick up their tickets at the event ...

Q: Please pass along ticket packaging ideas that have "wowed" clients. If you have samples, photos or company recommendations, please ...

Q: How do you control underage drinking in the suites? Do you offer liquor for sale in the suites? A: ...

Q: Please let me know if your suites are priced differently based on their yard-line location. Also, please include what ...

Q: Do you use glass or plastic wine/drink glasses in your Suites? Do you feel it is a safety concern ...

Q: This season, we have home games on the night of Halloween and on Christmas Eve day. We've begun working ...